Please let us know immediately if you observe any behavioral or physical problems with your pet after your grooming appointment. We cannot take responsibility for problems reported to us more than 24 hours after grooming. If you think you may need to take your pet to the vet, please contact us before you do so.
Re-do policy: If you are unhappy with the results of your pet's grooming, contact us within seven days and we will re-do the grooming by appointment at no additional charge.
Cancellation notice: In order to schedule grooming appointments for the convenience of our clients, we must make maximum use of every appointment slot. We confirm all appointments by email. Clients who cancel fewer than 24 hours before their appointment or who do not show up for a scheduled appointment will be rescheduled only after other clients have been accommodated. We may charge a $66 "no show" fee and we reserve the right to decline future appointments for clients who fail to keep a scheduled appointment three times in a calendar year without adequate prior notice.
Late pick-up: All pets brought in for grooming must be picked up within two hours of the time the client is informed the pet is ready. Pets remaining after that time will be placed in daycare and a half-day fee of $20 will be charged. We reserve the right to decline future appointments for clients who fail to pick up their pets on time on more than one occasion.
De-matting fee: Heavily matted pets require additional time to either comb out or trim. A de-matting fee of $1 may be charged for every minute required to comb out matted pets. De-matting is stressful for the pet, so we will decline to de-mat pets that require more than one hour of de-matting and offer to shave the pet instead.
Preparation fee: Heavily matted pets may need to be shaved prior to bathing. A charge of $15-$60 may be added for the additional time required to do so.
Behavioral issues: We will make every attempt to groom uncooperative pets, but we may not be able to complete grooming on pets that pose a threat to themselves, other pets or our groomers. We reserve the right to decline a return appointment for pets whose behavior makes it unsafe for us to groom them.
Payment: Payment is due when service is rendered by cash or credit/debit card only. Checks are not accepted.
Health: All dogs must have current rabies and bordetella vaccinations -- even those who are only getting their nails cut. Cats must have current rabies vaccinations. We reserve the right to decline to serve pets that are not current on vaccinations. Pets with communicable diseases will not be groomed until 10 days after their last treatment.